Shipping & Delivery
At Miles & Marie, we strive to provide a seamless shopping experience for our valued customers. This includes ensuring that your orders are delivered to you in a timely and efficient manner. In this Shipping and Delivery page, we aim to answer any questions you may have regarding the shipping process, estimated delivery times, and our shipping policy.
We offer both Domestic and International Shipping to cater to your needs. The available options will be presented to you during the checkout process. Here are the shipping methods we currently offer:
Domestic Shipping
Shipping is free on orders above US$250.
Domestic shipping below US$250 will incur a flat rate of US$10.
Please allow 1-3 business days for processing and an additional 3-5 business days for delivery.
International Shipping
Shipping is free on orders above US$250.
All International shipping below US$250 will incur a flat rate of US$20.
Please allow 1-3 business days for processing and an additional 5-7 business days for delivery.
Non-US residents: Kindly note that your order ships from the US and may be subject to additional customs fees upon delivery. Miles & Marie is not responsible for any duties or import taxes. If you reject or return your package, you will not be refunded.
All shipping fees are non-refundable.
Please note that the estimated delivery times mentioned above are based on business days and exclude weekends and public holidays. Additionally, these delivery times are subject to change depending on the destination and any unforeseen circumstances.
Tracking Your Order
Once your order has been processed and shipped, you will receive a confirmation email containing a tracking number. This tracking number can be used to monitor the progress of your shipment. Simply visit our website and enter your tracking number in the designated field to get real-time updates on the status of your order.
Shipping Restrictions
While we strive to provide shipping services to as many locations as possible, there are certain restrictions that may apply. We currently offer shipping within the United States only. We apologize for any inconvenience this may cause and appreciate your understanding.
Order Processing Time
Orders are typically processed within 1-3 business days from the date of purchase. Please note that during peak seasons or promotional periods, processing times may be slightly longer.
Returns and Exchanges
If for any reason you are not satisfied with your purchase, we offer a hassle-free return and exchange policy. Please refer to our Returns and Exchanges page for detailed information on how to initiate a return or exchange.
Contact Us
If you have any further questions or need assistance regarding shipping and delivery, please do not hesitate to contact our customer support team. You can reach us via email at shopmilesandmarie@gmail.com.
We thank you for choosing Miles & Marie and look forward to serving you with the utmost care and attention to ensure your shopping experience is nothing short of exceptional.